Our online shop is using courier service to ensure the goods reach you in the shortest time (1-2 business days).
- At Krissu Fashion, we will do our parcel packing once we receive payment from you. This condition only applies on weekday. After we had completed our packing, parcel will be send our within 24 hours.
- Under certain circumstance, we may delay your parcel delivery without any prior notice due to unforeseen problem happen on our side. As for some urgent cases, you may inform us by putting a remark on the order form when you summit your order to us. We will try our best to arrange this urgent delivery to you.
- In the case of your order is out of stock or the stock is not in proper condition, we will try our best to inform you by email or sms before we post out your goods. We might send out an email to you for goods exchange with the same value or pay extra for higher value product. If you exchange with a lower price item, we will refund you in the balance in discount coupon.
- Krissu Fashion has the right to choose the cheapest mode of delivery based on your address location and weight of your parcel. If possible please inform us in your order form if any courier company that did not reach your place.
- You will receive your parcel in 2 working days after we post out the parcel.
- After we had posted out your parcel, We will only provide the parcel tracking number by request. However, if you did not receive the parcel in 4 working days after payment is made, please contact us and we will provide the tracking number to you so that you can call the courier company for follow up.
- If we receive an invalid mailing address, contact number or so on which cause the parcel to return to us, we will not be responsible for paying the resent chargers. Buyer will have to pay us the additional delivery charges to resent the returned parcel.
- There is no delivery during weekend and public holidays. If the delivery and arrival date are fall on holidays, the parcels will only be posted out or arrive during working days after holidays.
- We can arrange to post out the goods by using normal parcel (Post Malaysia) for oversea delivery.
We will try our best to provide value added to our customer by reducing the shipping cost. In order to save the shipping cost, we encourage our customer to purchase more. For FREE DELIVERY please check on our Discount Policy.
· Nationwide courier service (Peninsular Malaysia Town Area)
o RM6 for first kg, next 1kg RM1.50
· Poslaju (Peninsular Malaysia)
o RM6 for first 500g, next 250g RM1.50 (*For outskirts)
· Poslaju (Sabah/Sarawak)
o RM9.50 for first 500g, next 250g RM3
· Free Delivery
o With purchase of any branded handbags/With purchase of RM100 for West Malaysia / RM150 for Sabah & Sarawak –up to 1kg
· Singapore Normal Parcel
o RM17 for first 250g, next 250g RM2 (Delivery time: 7 business days)
· Singapore Post Express
o RM51 for first 500g, next 500g RM7 (Delivery time: 2 business days)
· Other International Shipping
o Please check with us for the international shipping fees & estimated delivery time.
· Self Collection
o Only available at Bandar Baru Bangi, Selangor, Malaysi