FAQ

1.How to be entitled for FREE DELIVERY?
2.I am interested in your products, how do I order?
3.How to Calculate Shipping?
4.How do I make payments?
5.How do I return my product?
6.How do I use the voucher?

How to be entitled for FREE DELIVERY? Back to Top

For Peninsular Malaysia
Just purchase RM100 and above you will be entitle for FREE DELIVERY.

Sabah/Sarawak
Just purchase RM150 and above you will be entitle for FREE DELIVERY.

Note: Above term is not applicable for Cosmetic/Perfume/Skin Care Products.
Above term is also not applicable for Special Offer/Clearance items.
Free Delivery is only applicable for retail customers.

I am interested in your products, how do I order Back to Top

To order you need to log into our website and use the shopping card systems to place your order. You may click on how to order link to know more:

How to Calculate Shipping? Back to Top

We will try our best to provide value added to our customer by reducing the shipping cost. In order to save the shipping cost, we encourage our customer to purchase more. For FREE DELIVERY please check on our Discount Policy.

· Sure-reach courier service (Peninsular Malaysia Town Area)

RM8 for first 3kg, next 1kg RM1.50

· Poslaju (Peninsular Malaysia)

RM6 for first 500g, next 250g RM1.50(*For outskirts / weight less than 750g)

· Poslaju (Sabah/Sarawak)

RM9.50 for first 500g, next 250g RM3

· Free Delivery

With purchase of any branded handbags/With purchase of RM100 for West Malaysia / RM150 for Sabah & Sarawak –up to 1kg

· Singapore Normal Parcel

RM17 for first 250g, next 250g RM2 (Delivery time: 7 business days)

· Singapore Post Express

RM51 for first 500g, next 500g RM7 (Delivery time: 2 business days)

· Other International Shipping

Please check with us for the international shipping fees & estimated delivery time.

· Self Collection

Only available at Bandar Baru Bangi, Selangor, Malaysia.

How do I make payments? Back to Top

Krissu Fashion only supports cash / cheque deposit to our banking account, online banking and online credit card payment. Upon confirmation of payment, we will proceed with delivery. You may click the link to view our Mode of Payment

How do I return my product? Back to Top

When you are doing online shopping, the usual problem that you encounter is when you did not receive what you expected. In order to create a peace of mind while shopping with us, we provide return warranty to all products except branded handbags and original skin care/cosmetic/perfume.

The warranty validity period is 7 days starting from the day the parcel had been delivered out by us.
In order to prevent our warranty from being abused, all our refund is in the form of discount coupon and not in cash. Please note that we will automatically deduct 20% from the return item for processing and restocking fee.
Item returned must be in complete packing and with product tag. Item returned to us that are stained, washed, damaged or used will not be eligible for return.
Customer has to fully bear for the delivery cost incurred for returning the item to us. Product damaged or lost during shipment to return to us is customer’s full responsibility. Thus we strongly advice you to use registered or courier shipping.
Each item in our website will be inspected before being shipped out. This is to ensure that the products that leave us are in good condition. Further we will place a clothes tag after inspection. However, quality description is very subjective; therefore, minor stain/spots, off-line, minor scratches are not considered as quality issue. We still allow for item return if you insist on it, but 20% will be deducted from the returned item as processing and restocking fee.

Reason for goods return	Courier charges for return item	Details
Dissatisfied or mind change	Paid by Customer	Customer returns the item to us. Once received, we will send a discount voucher to the customer. (Please take note that shipping charges are not included in the deduction.) Even though we have inspected our products before we ship out, we could not control the product condition during transportation. If you found out that the product you received is damaged, we are willing to exchange for you.
Item Damaged	Paid by Customer	Before you return the item to us, please take a picture of the damaged product and email to us. We will then judge and reply an email to you of our decision. You will then receive a discount voucher from us.
Item wrongly sent to customer	Paid by Krissu	If you receive a product that is not ordered by you, don’t worry. Just inform us by email. Then you need to post the item back to us. Once we receive the item, we will then post back the correct order to you. All the postage cost will be borne by Krissu Fashion. The postage fee will be returned to you in the form of discount voucher.

How do I use the voucher? Back to Top

Krissu Fashion will give out discount coupon for certain promotion period. Just key in the discount coupon code to enjoy the discount!

Besides, all balance of your order will refund as Discount Coupon which can be used for your next order.

*Please key in the coupon code that we provide in order to deduct the coupon amount from your order.